Privacy Policy

• Account data: email address, account creation date, and — if you sign in with Google — the identifier and email returned by Google.
• Project content: photos you upload, generated variants, the selections and prompts used to generate them, and the results of automated image analysis.
• Credits and payments: package purchased, amount, currency, payment status, payment provider identifiers, credit transaction history.
• Technical and consent data: cookie and consent choices, and standard technical information handled by our hosting provider.
• Anti-abuse identifiers: pseudonymized values derived from your email address and IP address, used to prevent misuse of free promotional credits.

We may create pseudonymized identifiers derived from your email address and IP address to prevent fraud, abuse, and repeated misuse of free promotional credits. These identifiers are generated using keyed cryptographic hashing and are not used for marketing purposes.

Please do not upload photos of identifiable people, identity documents, or any sensitive personal data. The service is designed for pictures of buildings.

• To provide the service and perform our contract with you (account, projects, generation, credits).
• To process payments and meet accounting and tax obligations.
• For our legitimate interests in security, fraud prevention, and improving the service.
• With your consent, for analytics and advertising cookies and for marketing email if you opt in.

For users subject to the GDPR or similar laws, we process these limited anti-abuse identifiers based on our legitimate interest in protecting the Service against fraud, abuse, and misuse of promotional benefits.

When you request an analysis or a visualization, our server sends the source image, your selections and the generated prompt to Lovable AI Gateway, the AI service built into our application platform. The gateway routes the request to the underlying image and vision models we use (currently Google Gemini models). These calls happen server-side; your browser never talks to the model provider directly.

We do not use your photos, prompts or generated variants to train any model of our own.

Training and retention on the provider side are governed by the terms of Lovable AI Gateway and the model provider it routes to. Our project does not configure any provider-side retention or training setting, and we do not have a separate data-processing configuration with the model provider beyond the gateway's standard terms. We describe this factually rather than making promises we cannot verify; if you need the provider's current documented behavior before uploading a photo, contact us at support@myhouseviewer.com and we will point you to the applicable provider documentation in force at that time.

• Our application platform and cloud backend (hosting, database, file storage, authentication and email delivery).
• Lovable AI Gateway and the AI models it routes to, for image analysis and generation.
• Stripe, for U.S. payment processing.
• Google (Tag Manager, Analytics, Ads), only after you accept the relevant cookie categories.

These providers process data on our behalf or as independent controllers for their own payment and security purposes, and may process data outside your country under appropriate safeguards.

Project content — uploaded photos, generated variants, analysis results and project metadata — is kept for 24 months after the project's last activity, or until you delete the project or your account, whichever comes first.

Account data is kept until you delete your account.

Payment records, accounting records, and records needed for fraud prevention, security or legal claims may be retained for the period required by applicable law or by legitimate compliance obligations, even after account deletion. Where possible we minimize or de-identify what is retained.

Anti-abuse identifiers may be retained for up to 24 months after a free promotional credit is claimed, including after account deletion, and are then automatically deleted.

You can delete your account yourself in My Account. Deletion removes your projects, uploaded images, generated variants, analysis results and marketing preferences, and then removes your login account.

• Payment and credit-ledger records are kept in de-identified form for accounting and tax purposes.
• Pseudonymized anti-abuse identifiers may remain for up to 24 months after a free promotional credit was claimed, and are then automatically deleted.
• Data held by our payment providers is retained under their own policies.
• Platform-level technical and email delivery logs, and database backups, are removed on their normal rotation schedule.

You can request access to your personal data, correction, deletion, or deletion of your whole account, and you can ask us privacy questions at any time by writing to support@myhouseviewer.com.

Residents of certain U.S. states may have additional privacy rights where applicable under state law.

We do not sell personal information.

We use necessary cookies and local storage for sign-in, session handling and remembering your market and consent choices. Analytics and advertising tags (Google Tag Manager, Google Analytics 4, Google Ads) load only after you accept the corresponding category in the cookie banner, using Google Consent Mode.

You can change or withdraw your cookie consent at any time via Cookie settings in the footer.

We send account and transactional emails (sign-up confirmation, password reset, security and payment messages) because they are required to operate your account.

Marketing email is optional and based on consent, which you can withdraw at any time in My Account. We currently do not run marketing email campaigns for U.S. customers.

Access to your projects is restricted to your account; stored images are private and served through short-lived signed links.

The service is not directed to children under 16.

We do not make automated decisions producing legal effects concerning you.

We may update this policy; material changes will be announced in the app or by email.