Refund Policy

If a generation attempt fails because of a technical error on our side, the credit is returned to your balance automatically. You do not need to contact us and it does not use up your satisfaction guarantee.

A result you simply do not like is not a technical failure — try a different photo, angle or material selection, or use the satisfaction guarantee below.

If the service does not work for you, you can request a refund of your most recent paid package within 14 days of that purchase. You do not have to leave the package unused — the guarantee applies even if you already generated visualizations.

We refund the full price of that package to the original payment method through Stripe.

The guarantee can be used once per 90 days: after a satisfaction-guarantee refund, a new one is available 90 days later.

In the current version of the service, credits already added to your balance are not automatically removed when a satisfaction-guarantee refund is issued. We may adjust or remove credits corresponding to a refunded package, and we may change this behavior in the future. The guarantee is not intended as a way to obtain free credits, and we may decline repeated or abusive requests.

Depending on where you live, consumer law may give you additional refund or cancellation rights. Those rights apply independently of the guarantee above and are not limited by it.

Email support@myhouseviewer.com from the address associated with your account and tell us which purchase the request concerns.

We review requests within 1–2 business days and confirm the outcome by email. Approved refunds are returned to the original payment method; how quickly the money appears depends on your bank or card issuer, usually within 5–10 business days.

Refund handling is currently performed manually by our team.